Who we are
Milking Ducks is run by Nikki Davey in Australia.
This privacy policy covers milkingducks.com and the tools and services we use to run Milking Ducks, including our newsletter, interactive tools, membership and the tools we use to publish to our own social media accounts.
If you have a privacy question, email hello@milkingducks.com.
What we collect, and what for
Newsletter. If you subscribe, we collect your first name and email address so we can send you Milking Ducks emails.
Every marketing email includes an unsubscribe link. If you unsubscribe, we stop sending you marketing emails. We may keep a record of your unsubscribe so we know not to accidentally add you back to the mailing list.
Quizzes, checks and tools. The site has, and will keep adding, interactive things including quizzes, assessments, checklists, calculators and AI-assisted tools.
If you use one and give us your details, we may collect your first name, email address and your result so we can send the result to you.
If you also choose to receive relevant Milking Ducks emails, we may use those details to send you information related to your result, the topic you were exploring or other Milking Ducks content. You can unsubscribe at any time.
Your individual answers are not kept longer than we need them to calculate or deliver your result unless we tell you otherwise at the time.
Some tools may use a third-party AI service to produce your result. Where they do, the information needed to generate the result is sent to that provider. We do not use what you type for another purpose unless we tell you at the time.
Website analytics. We use Google Analytics to understand how the site is used, including things like which pages are visited, roughly where visitors come from, what device they use and what they click.
Google Analytics uses cookies and similar technology to do this.
The analytics we see are used to understand and improve the website. We do not use Google Analytics to try to identify individual visitors.
You can block analytics cookies through your browser settings or use Google's opt-out tools.
Members area. Some community resources at milkingducks.com/members are behind a shared password.
When you enter the password, a cookie remembers that you have done so, which means you are not asked to enter it again every time you visit. The cookie does not contain your personal information and expires after 90 days.
Downloads and resources. If a guide, template, checklist or other resource asks for your details before you can access it, we may collect your first name and email address so we can send or provide the resource.
If you also agree to receive Milking Ducks emails, we may use those details to send you relevant emails afterwards. You can unsubscribe at any time.
Email and enquiries. If you email us or contact us directly, we keep the information you send us and our replies for as long as we reasonably need them to deal with your enquiry or maintain a record of the conversation.
Membership. The Milking Ducks community and membership is hosted through Skool.
Skool handles things including account creation, member profiles and membership payments under its own privacy policy and terms.
We may also have access to the information you provide through the Milking Ducks Skool community as part of managing the membership.
Workshops, consulting and speaking. If you book a workshop, consulting session, speaking engagement or another service directly with Milking Ducks, we may collect the information reasonably needed to arrange, deliver and administer that work.
This may include your name, contact details, organisation, booking information and correspondence.
Our own social media tools
We publish Milking Ducks content to our own LinkedIn, Instagram and TikTok accounts using a tool built into the Milking Ducks website.
The tool may be registered with those platforms as Milking Ducks website.
It connects only to social media accounts owned or managed by Milking Ducks and is used only to help us publish and manage our own content.
We do not use this tool to collect personal information about followers, commenters or other users of those platforms.
Access credentials and tokens needed to connect those accounts are stored securely and can be withdrawn by disconnecting the relevant account through the platform's settings.
If you believe we hold information about you through one of these platform connections and you would like us to check or delete it, email hello@milkingducks.com.
Cookies we set
The website may use the following cookies:
- Google Analytics cookies, including cookies with names beginning with
_ga, which help us understand how the website is used. Some of these cookies may remain on your device for up to two years. - md_members, which remembers that you entered the members-area password. It expires after 90 days.
- md_admin and related cookies, which are used only to manage access to the administration side of the Milking Ducks website.
You can block or delete cookies through your browser settings, although some parts of the website may not work as intended if you do.
Who we share information with
We do not sell your personal information.
We also do not give your personal information to unrelated businesses so they can market to you.
We use third-party services to help operate Milking Ducks. Those providers may have access to the information they reasonably need to provide their service.
These may include:
- our email marketing provider, which stores subscriber information and sends emails;
- Google, for website analytics and administration tools;
- Netlify and other website infrastructure providers, which host the website and may keep technical request or security logs;
- Skool, which hosts the Milking Ducks membership community;
- AI service providers used by particular quizzes, tools or features;
- LinkedIn, Meta and TikTok when we publish content to our own accounts; and
- other technology providers we reasonably need to operate the website and business.
Some of these providers may process or store personal information outside Australia, including in the United States.
Their handling of information is also governed by their own privacy policies and terms.
How long we keep information
We keep personal information only for as long as we reasonably need it for the purpose it was collected, to run the business, or to meet any legal or administrative requirements.
As a general guide:
- newsletter subscriber information is kept while you remain subscribed;
- unsubscribe records may be retained so we know not to send you marketing emails;
- quiz, assessment and tool results may be kept while they remain useful for providing the service or relevant follow-up;
- analytics data is kept for the retention period configured in our analytics account;
- emails and enquiries are kept while they remain useful for the conversation or business record they relate to; and
- business records may be retained where reasonably required for legal, tax, accounting or administrative purposes.
You can ask us to delete personal information we no longer need to keep.
Keeping information safe
We take reasonable steps to protect the information we hold.
The website is served over HTTPS.
Passwords, API keys and access credentials are stored in protected systems rather than published in the website code.
Administrative access to the website is restricted.
No online system is completely risk-free, but we take reasonable steps to prevent personal information being lost, misused, accessed without permission, changed or disclosed improperly.
Your choices and rights
You can contact us at any time to:
- ask what personal information we hold about you;
- ask us to correct information that is inaccurate;
- unsubscribe from marketing emails;
- ask us to delete personal information we no longer need to keep; or
- raise a concern about how your information has been handled.
Email hello@milkingducks.com.
We will respond within a reasonable period and aim to respond to privacy requests within 30 days.
Privacy complaints
If you think we have handled your personal information incorrectly, email hello@milkingducks.com and tell us what happened.
We will look into the issue and respond to you.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Children
Milking Ducks is designed for business owners, founders and people interested in building businesses. It is not directed at children under 16.
We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this privacy policy when the website, our tools or the way we operate Milking Ducks changes.
The latest version will always be published here with the updated date shown at the top.